Privacy Policy

1. Overview

This Privacy Policy explains how Sport Swap, L.L.C. dba ArenaArchive (“ArenaArchive,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information when you use our Platform.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, username, password credentials, profile details, seller profile information, and account preferences.
• Transaction information: listings, orders, offers, prices, item details, shipping details, payout status, buyer/seller communications, disputes, refunds, and payment-related metadata.
• Identity, compliance, and fraud prevention information: information needed for payment processor verification, seller onboarding, fraud review, disputes, chargebacks, tax reporting, or legal compliance.
• Payment information: payment method and payout information may be collected or processed by third-party payment processors. ArenaArchive generally does not store full card numbers.
• Content: photos, listing descriptions, messages, reviews, seller profiles, support requests, and other content you upload or send.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, timestamps, approximate location, cookies, session data, and security logs.

3. How We Use Information

We may use information to:

• Create, manage, secure, and authenticate accounts;
• Operate listings, checkout, payment holds, seller payouts, shipping workflows, offers, and disputes;
• Process transactions through payment partners and service providers;
• Provide buyer protection, fraud prevention, moderation, chargeback review, and trust and safety enforcement;
• Communicate about accounts, orders, offers, support, legal notices, and policy updates;
• Improve features, analytics, search, recommendations, pricing tools, and marketplace performance;
• Comply with legal, tax, regulatory, fraud prevention, payment processor, and law enforcement obligations.

4. How We Share Information

We may share information with:

• Other users: transaction-relevant information such as listing details, seller profile information, shipping status, and messages.
• Payment processors: to process payments, hold funds, verify sellers, manage payouts, respond to disputes, and handle chargebacks.
• Shipping and logistics providers: to support fulfillment, tracking, delivery confirmation, and disputes.
• Technology and hosting providers: including database, authentication, storage, email, analytics, monitoring, and security vendors.
• Professional advisors: lawyers, accountants, insurers, and consultants.
• Legal and safety recipients: when required by law, subpoena, court order, law enforcement request, payment processor requirement, fraud prevention need, or to protect rights, safety, and marketplace integrity.

We do not sell personal information in the ordinary sense of exchanging it for money. Some privacy laws define “sale” or “sharing” broadly; if applicable, we will provide required choices.

5. Third-Party Services

ArenaArchive may use third-party services such as Supabase, Stripe, hosting providers, analytics tools, email providers, storage services, and other vendors. These providers may process information according to their own terms and privacy policies.

6. Cookies and Tracking

We use cookies and similar technologies for authentication, session management, security, preferences, analytics, performance, and fraud prevention. More information is available in our Cookie Policy.

7. Data Retention

We retain information as long as reasonably necessary to operate the Platform, provide services, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, maintain business records, and protect marketplace integrity.

Some information may be retained after account closure where required for legal, tax, accounting, chargeback, dispute, fraud prevention, safety, or legitimate business purposes.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online platform can guarantee absolute security, and users are responsible for keeping passwords and account credentials secure.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, port, restrict, or object to certain processing of your personal information. You may also have rights to opt out of certain marketing communications.

To make a request, contact us using the information below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

ArenaArchive is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and take appropriate action.

11. International Users

If you access ArenaArchive from outside the United States, you understand that information may be processed in the United States or other locations where we or our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions are effective when posted unless otherwise stated.

13. Contact